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Last updated: [Jan, 2026]

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SHUOIO respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and safeguard your information in accordance with applicable Mexican data protection laws.

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1. Data Controller

SHUOIO is operated by a legally registered business entity based in Mexico City, Mexico.

For any privacy-related inquiries, please contact:
info@shuoio.com

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2. Personal Data We Collect

We may collect the following information when you interact with our website or place an order:

• Full name

• Email address

• Shipping and billing address

• Phone number

• Payment details (processed securely via third-party providers)

• Purchase history

We do not directly store credit card information.

 

3. Purpose of Data Processing

Your personal data is used to:

• Process and fulfill orders

• Provide customer service

• Send transactional communications

• Manage returns and repairs

• Improve website functionality

• Send marketing communications (only if consent is provided)

We do not sell your personal data.

 

4. Data Transfers

Your information may be shared with trusted third parties strictly for operational purposes, including:

• Payment processors (Mercado Pago, PayPal, Stripe)

• Shipping carriers

• Website hosting providers

These third parties process data under their own privacy policies.

For international orders, your data may be transferred outside Mexico solely to complete delivery.

 

5. ARCO Rights (Mexico)

Under Mexican law, you have the right to:

• Access your personal data

• Rectify inaccurate data

• Cancel your data

• Oppose its processing

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To exercise your ARCO rights, please email: info@shuoio.com

We will respond in accordance with applicable legal timeframes.

 

6. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, misuse, or disclosure.

 

7. Cookies & Analytics

This website may use cookies and similar technologies to:

• Enhance user experience

• Analyze traffic and behavior

• Improve performance

You may disable cookies through your browser settings.

 

8. Policy Updates

SHUOIO reserves the right to update this Privacy Policy at any time. Changes will be reflected on this page with an updated revision date.

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