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Delivery will be made 24-48 hours after the payment has been processed.

  • Orders inside the peninsula of Spain will take 48 - 72 hours to arrive (with a cost of 5 Euros.)

  • International orders will take 14 -18 days to arrive (with a cost of 20 - 40 Euros) depending on location.

Once your order has been processed, a confirmation of the payment will be notified by email. We will send you a second email once the package is handed to the shipping company, indicating the delivery time and the package locator.


*If you requested a specific size or there is no stock of the item you want, please take in mind that all pieces are hand made and it may take between 15-30 days to be made. A confirmation email will be sent when the product is ready for shipping, once the payment has been made. If you have any further questions or concerns feel free to write to us, and we will get to you as soon as possible.

At SHUOIO we prepare all our pieces with great care and attention so that they can travel long trips safely.

If you have any other questions or concerns you can check our FAQ or send us an email here and will help you resolve them.


At SHUOIO changes will only be accepted in case of: wrong size, defective articles and incorrect products.

For returns:

  • Size changes: you will have 9 natural days to contact us and request an exchange from the day you receive your order.

  • Defective or incorrect items: You will have 72 hours to contact us and let us know what happened.


No changes or returns will be made on articles that are made to order, unique pieces, (1/1 collection), earrings (for hygienic reasons), or products that are used or damaged.

The return costs will be at the customer's expense, unless the item arrived defective or was incorrectly supplied.

Under no circumstance the amount of item will be reimburse. Store credit will be issued with the amount of the returned items that will last 6 months.

Make sure you check your ring size well, take a look of our size guide to find the right fit before your purchase.

If you have any questions you can contact us by email here and we will help you.


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